Returns & Exchanges

At The Phone Guys, we stand behind our electronics with a 30-day satisfaction guarantee to ensure you have the best mobile experience possible. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and exchanges on all certified devices.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and disable any 'Find My Phone' or activation locks before securely packaging the device.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Our technicians will inspect the device upon arrival, and once cleared, your refund or exchange will be processed to your original payment method within 3-5 business days.